Leanne Drury Melsness has been with EPL since 2009 in several management roles at branches and in the Digital Literacy department. She is currently the Manager of EPL’s Whitemud Crossing and Heritage Valley Branches. She has had the opportunity to lead several system teams, including Adult Services and Customer Experience, which has included being a lead on EPL’s implementation and ongoing administration of LibAnswers. Leanne was fortunate to start her career at Northern Lights Library System, as the Systems Librarian and then in Public Services. She is passionate about utilizing a customer first approach for planning and delivering services and always looking for ways to collaborate and share.