Katie Turzansky has been with EPL since 2008. She is passionate about providing customer service through a community-led lens and has worked closely with community partners throughout her career. She is an active staff trainer at EPL in the areas of Customer Experience and Leadership. She has shared EPL’s Leading From Any Position training with libraries across Alberta and British Columbia. Since 2018, she has been a lead on EPL’s implementation of LibAnswers. She has been involved in its administration, staff training, and evaluation at a system level. She is currently the Manager of EPL’s Strathcona Branch.