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Frequently Asked Questions

Is there a cost to attend the conference? 

 None! We hope to spark ideas and ignite passion free of charge for anyone associated with libraries and library work.

If I am not a member of NLLS, can I still register?

Yes! Are you passionate about libraries and want to engage with other like-minded individuals? Then we welcome your participation in our event. 

When does registration close?

Registration closes Wednesday, May 26th. We are working to accommodate as many conference attendees as possible! 

Do I need to attend each session?

No, you don’t! We are offering flexibility in uploading sessions that participants can replay after the event. Everyone’s schedule is a bit hectic, and we understand that you may not be able to attend the full two days of the conference.

While we encourage you to participate in each session, feel free to choose those sessions that are most relevant to you. Do keep in mind that some sessions will only be live-streamed during the conference, so try to fit these into your schedule if you want to attend the session. 

Can I simply watch the replays and not attend the live event? 

We strongly encourage all participants to attend the live event, and some of our sessions will be live-streamed only. More importantly, we want to show respect and appreciation for our speakers, who always like having live participants at their sessions!

Replays are offered for those with busy schedules, want to go to more than one concurrent session, and for those who would like to revisit the tips and tricks they may have missed during the live event.

How do I register multiple employees from my organization? 

We ask that each employee registers with their own email. This allows us to keep accurate attendance numbers and send follow-up information to registrants.

What time zone is displayed in the conference schedule?

Your own time zone! Once you are registered, HeySummit will automatically sync to your time zone and display the relevant session times for you. 

Where do I send in my questions if I need help?

Please email the planning team:

What if I have accessibility needs?

Closed captioning will be available for both the live and replay sessions.

If you have any other accessibility needs, please email the planning team: We will do our best to accommodate all needs.

Why can’t I get into a session? Where do I get a “pass”? 

You will need to register for each of the sessions that you would like to attend. Simply follow the links to register for a session, and you will be all set! If you run into any difficulties accessing a session, please email for more support.

How do I access my sessions?

When you register for a session, the links to that session are emailed to you. A second email will be sent within 10 minutes of the session beginning. 

To view your personal conference schedule, go to the conference website’s homepage and navigate to the three little dots (…) on the top right-hand side of the homepage. Your schedule should be displayed along with the links to the sessions that you registered to attend. Once you click on these links, you will be taken to Zoom, which we are using as our broadcasting platform.

Do I need to download any software?

No! All you need is a web browser. We are using Zoom to broadcast each session, allowing participants to access streamed video calls without an account. Just follow the session link, enter your name and email address, and you will have access! 

How do I access recorded sessions?

The recorded content will be available the week following the conference. Our planning team will get busy uploading the videos following the event. Check back on June 4th for the replay content.